Question 1

How do I contact the support teams?

Accepted Answer

You can call us at 0800 123 123 or drop us an email at support@floorandmore.co.nz. Otherwise, you can also feel free to connect with us through our social media and official website live chat. Rest assured that you will receive an immediate response as our support works 24/7 to cater to all your needs.

Question 2

What if I am not happy with my cleaner?

Accepted Answer

If you are not satisfied with our service, we wish to hear your concern. Tell us in the automated review system and we will send a new cleaner within 48 hours. Part of our promise for a 100% guaranteed satisfaction is freeing you of additional charges. We take pride in building successful relationships with our customers. We are helping people to save their time and helping them have a better life. We have set up an automatic review process after every cleaning. With that, you can review your cleaner as well as their service. You will receive multiple communication reminders throughout your booking for the service process.

Question 3

Do I need to stay at home while cleaners execute their cleaning duties?

Accepted Answer

Whether or not you’re at the space during your cleaning appointment is up to you! Upon booking through our website or the mobile app, you’ll be prompted to give us entry instructions.

We understand that you are quite busy, which is why you need a helping hand in cleaning your home. With that said, we will send you reminders through text message or email prior to the day of service to avoid the failure of cleaners to enter your home and begin their duties.

Question 4

How&#8217;s your booking process working?

Accepted Answer

We want to make your life easier and simpler. We already know that you want more time for yourself, your loved ones, or other important matters. With that said, we have used digital technology to give you plenty of options to book with us and make it faster for you to get somebody to clean your home! You can either go to our website or download our Premium Clean Services app from App Store or Google Play Store. Simply select the most suitable service for you and let us know your preferences as well as special instructions so we can tailor fit our service to you. See, it’s quick and easy!

Question 5

How do I change my cleaning schedule?

Accepted Answer

Do you wish to reschedule your cleaning appointment due to a conflict of schedule or other personal reasons? Regardless of that, we will surely help you find the best time we can visit your home.

You can contact us for rescheduling in three ways. First, you can simply send our support team an email explaining your concerns. Second, log in to your premium cleaning account through our website. And third, use the features of our mobile application for an enhanced digital experience!

Please do not hesitate to contact us to reschedule your appointment. We will gladly serve you!

Question 6

Will I have the same cleaner?

Accepted Answer

We understand that you will love the cleaning services of particular cleaners so, yes. We will always ensure that you get the same cleaner every time you book with us. In case they are not available, don’t worry! We will send you other cleaners and we guarantee that you will also love their work.

Question 7

What is your 100% satisfaction guarantee?

Accepted Answer

One thing is for sure, you’re going to be impressed with the work of our cleaners. Rest assured the cleaners will tackle every nook and cranny in your home to ensure you receive quality service.

If you are not satisfied with our service, we wish to hear your concern. tell us in the automated review system and we will send a new cleaner within 48 hours. Part of our promise for a 100% guaranteed satisfaction is freeing you of additional charges.

Once you are part of the Premium Cleaning family, we are confident that you’re going to recommend our referral services to your friends and family. With that said, your satisfaction is absolutely a priority for us.

Question 8

How exactly can you make my life better?

Accepted Answer

We are one of the most competitive cleaning companies in your local area. We have the right resources to schedule professional cleaners within 60 seconds by using our Premium Cleaning application.

Busy parents and pet lovers choose to invest in our expert domestic cleaning services through our platform. Our cleaners ensure your home environment is safe by using eco-friendly chemicals.

We can make your life better by…

Intensively cleaning every corner of your house so you can enjoy a fresh and clean home
Freeing your schedule so you can spend more quality time with your family and friends
Relieving you of the weekly chores so that you can focus on your career advancement

Question 9

Why should I trust Floors and More Cleaning services?

Accepted Answer

Floors and More Cleaning is a top-rated Domestic & Commercial cleaning service. We deliver services nationwide. We have amazing customer reviews and unparalleled customer support. We’re completely tech-enabled with an app to book online within 60 seconds, which you can use to track your cleaner. Our cleaners go through a rigorous vetting process before we bring them in, they use the Premium Cleaning app to understand your requirements. We value our customers and believe in providing you with better results from our service and help make your life easier and “give back your time.

We Clean everything,
from Floor and More

Our Services

Exterior Cleaning Services

Interior Cleaning Services

Maintenance and Other Services

Speciality Services (IICRC Accredited)

Why Choose Us

Quality Assurance

Industry Experience

IICRC Accreditation

Locally Based

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Schedule Your Cleaning Services With A 100% Satisfaction Guarantee

We promise to resolve all complaints and issues within 48 hours.

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We Clean everything,from Floor and More